General Terms and Conditions

GENERAL CONDITIONS OF SALE on the website beautysunbrand.com

Purpose: The purpose of the general conditions of sale is to specify the contractual relations between beautysunbrand.com and the customer.
These general conditions of sale apply to all offers offered by beautysunbrand.com to customers.
The fact, for any customer, of purchasing a product offered on beautysunbrand.com implies full acceptance of these general conditions of sale of which he acknowledges having read prior to his order.
The general conditions of sale are available and clearly visible at all times on all pages of beautysunbrand.com, which also reserves the right to modify them at any time.

ARTICLE 1 – PREREQUISITES

To be able to place an order on BEAUTYSUN, the customer must create a valid user account, but also accept the general conditions of sale and must use the online order and payment form.

ARTICLE 2 – WITHDRAWAL AND DELIVERY TIME

Customers benefit from a withdrawal period of 14 days from the date of receipt*.

We work as quickly as possible to deliver to our customers, however we are a small company, therefore delivery times may be a little longer during events. For example when advertising an influencer.

Please note: The order is processed within 48 hours . Delivery times range from 2 to 8 working days, depending on the different shipping categories. Paid express delivery is done within 72 hours once delivered to our service provider by post. Standard delivery is 2 to 5 business days. These deadlines may vary depending on the time of year, public holidays, strikes, etc.

NON RECEIPT

In the event of non-receipt of the package despite its delivered status visible in the delivery tracking, the customer can contact beautysunbrand.com at the address contactbeautysun@gmail.com for further information. He will be asked for a certain number of verifications as well as proof of claim from La Poste, after which we will proceed after obtaining legal documents (certificate on honor of non-receipt). The customer must report any delivery incident within 7 days to customer service using the contact form on the site or directly via the email address: contactbeautysun@gmail.com

No order can be compensated if the poor execution or non-performance of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure, in accordance with article L221-15 of the Consumer Code.

IN CASE OF DEFECTIVE ITEM

Please email contactbeautysun@gmail.com with your order number and an image of the defect within 48 hours of delivery so that our team can arrange a replacement as soon as possible.

After this period, reporting of the defective item cannot be accepted and the company is exempt from the obligation to take commercial action.

* Items having undergone a reduction (promo code) of -10% or more, and/or belonging to the SALE category, cannot be refunded. A credit in the form of a gift card will be possible EXCEPT FOR THE SALE CATEGORY NO RETURNS AND NO REFUNDS.

ARTICLE 3 – PRICES

Prices are expressed in euros (€) and inclusive of tax.

ARTICLE 4 – PAYMENT TERMS

The product(s) ordered will be delivered in return for online payment on the site “beautysunbrand.com” by credit card (Master Card, Visa Card, American Express).

beautysunbrand.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for an order or with whom a payment dispute is being administered. In the event of fraud or suspicion of fraud, the seller reserves the right to remove any member without any notice or compensation.

ARTICLE 5 – RESPECTIVE OBLIGATIONS OF THE PARTIES

5.1 - Customer obligations for the purchase
The customer must:

Provide complete and valid contact details
Accept the General Conditions of Sale
If changes are requested by the customer after the order has been shipped, the cost of returning the product will be the responsibility of the customer.

5.2 - Obligations of beautysunbrand.com
beautysunbrand.com undertakes to do everything possible to ensure the permanence, continuity and quality of the services provided to the customer and as such subscribes to an obligation of means.

beautysunbrand.com undertakes to respect the strictly confidential nature of the elements entrusted to it by the customer.

ARTICLE 6 – NO GUARANTEE

beautysunbrand.com will not reimburse products that have suffered deliberate or unintentional deterioration on the part of the customer, either through improper handling or failure to follow the instructions for use provided in the product's instructions for use.

ARTICLE 7 – LEGAL NOTICE

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the digital economy, known as LCEN, users and visitors of the BEAUTYSUN site are informed of these notices legal.

The BEAUTYSUN website is accessible at the following address: www.beautysunbrand.com. Access and use of the Site are subject to these “Legal Notices” detailed below as well as to applicable laws and/or regulations.

Connection, use and access to this Site imply the Internet user's full and unreserved acceptance of all the provisions of these Legal Notices.

7.1 - Legal information

Under Article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, this article specifies the identity of the various stakeholders in the context of its implementation and monitoring. .

HAS. Site editor

The BEAUTYSUN site is published by the BEAUTYSUN team. Beautysunbrand.com is registered under SIRET number: 839 460 524 00011

hereinafter "the Editor"

b. Site host

The BEAUTYSUN site is hosted by: Shopify Inc.

whose head office is located at the following address: 150 Elgin Street, 8th floor, Ottawa (Ontario), Canada, K2P 1L4

hereinafter “the Host”

vs. Users

All Internet users who browse, read, view and use the BEAUTYSUN site are considered users.

hereinafter the “Users”

7.2 - Applicable law and jurisdiction

These Legal Notices are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

7.3 - Intellectual property

The general structure of the beautysunbrand.com site as well as the texts, graphics, images, sounds and videos composing it are the property of beautysunbrand.com or its partners. Any representation and/or reproduction and/or partial or total exploitation of this site, by any means whatsoever, without the prior written authorization of the company BEAUTYSUN or its partners is strictly prohibited and could constitute an infringement. within the meaning of articles L 335-2 et seq. of the Intellectual Property Code.

7.4 - Data processing and freedom law

In accordance with the Data Protection Act 78-17 of January 6, 1978 as amended, you have a right of opposition (art. 38), access (art. 39), rectification or deletion (art. 40) data that concerns you. You can exercise this right by contacting BEAUTYSUN.
All personal data that is collected is treated with the strictest confidentiality. In particular, BEAUTYSUN undertakes to respect the confidentiality of email messages transmitted by electronic messaging.
The site also uses a cookie, which helps memorize your preferences and personalize your content.
Once again no personal data will be collected.

ARTICLE 8 – FORCE MAJEURE

The execution by the company of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. The various cases recognized by case law are considered as such. In such a fortuitous event, BEAUTYSUN will notify its customers by email within 7 days.

ARTICLE 9 – REFUND POLICY

According to the Consumer Code: - articles: L.221-18 - L.224-79 - L.224-91 - L.312-19 – L.313-34 you have 14 days to make a return request *. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Reimbursements will be made either in the form of a credit (to be used on the site “beautysunbrand.com” ), or classic refund (shipping costs are not refunded) depending on the buyer's choice .

*Only regular priced items can be refunded, Items subject to a promotion (PROMO CODE, CLEARANCE, etc.), cannot be refunded, they will be able to obtain a credit or a size exchange. Items in the SALES and LAST CHANCE category cannot be returned, no refunds or credits are possible.

Exception if the product received is not the correct one, or defective. You must first contact our after-sales service teams at the email address before you can be reimbursed.

Please return your purchase to the address that will be sent to you when you request a refund by email: contactbeautysun@gmail.com. Namely that Return costs are the responsibility of the customer, unless the product received is not the correct one or defective.

The maximum delivery time for a purchase in the beautysunbrand.com store is 60 days for France. Beyond this time, if the customer has still not received their product, they will be able to request a refund of their order. If the package is claimed to be "delivered" by the delivery company (example: post office, private package), and the customer says they have not received it, we will not be able to issue a refund.

IN CASE OF DEFECTIVE ITEM

Please email contactbeautysun@gmail.com with your order number and an image of the defect within 48 hours of delivery so that our team can arrange a replacement as soon as possible. Beyond this deadline, no emails will be accepted.

Request for refund in case of undelivered item

First, be sure to check the tracking of your package via the link provided in your order confirmation email, if it says "delivered" but you have not received it in your mailbox it is possible that the item was returned to the post office nearest to you, or that your neighborhood received it.

Refund (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If you are approved, your refund will be processed or/and a promotional code for the value of your return will be given to you by email. If shipping costs were offered when the order was placed, when returning they will be deducted.

Late or missing refund (if applicable)

If you haven't received a refund yet, check your bank account first.

Next, contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before the refund is issued.

If you have done all of this and still have not received your refund, please contact us at contactbeautysun@gmail.com.

ARTICLE 10 – CONFIDENTIALITY POLICY

INTRODUCTION

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

Name
First name
Address
Postal code
email address
Phone number
Credit Card Number

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and interactivity

Your personal information is collected via forms, namely:

Website Registration Form
Order form
Competition

We use the information thus collected for the following purposes:

Order tracking
Information / Promotional offers
Statistics
Contact
Website management (presentation, organization)

Your information is also collected through the interactivity that may occur between you and our website, in the following way:

Statistics
Contact
Website management (presentation, organization)

We use the information thus collected for the following purposes:

Comments
Information or for promotional offers
Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

Pages visited and queries
Connection time and day

Using such files allows us:

Improved service and personalized welcome
Personalized consumption profile
Tracking control
Statistical
Sharing of personal information

We undertake not to commercialize the personal information collected. However, we may share this information with third parties for the following reasons:

Consumption profile
Order execution
Partnership
Advertisement

If you do not want your personal information to be communicated to third parties, you can object to this at the time of collection or at any time thereafter, as mentioned in the following section.

Right of opposition and withdrawal

We are committed to offering you a right of opposition and withdrawal regarding your personal information.

The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

Email: contactbeautysun@gmail.com
Website section: www.beautysunbrand.com

Permission to access

We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

This right will be exercised by contacting our services:

Email: contactbeautysun@gmail.com
Website section: www.beautysunbrand.com/

Security

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

Access management - authorized person
Access management - data subject
Computer backup
Login password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

Legislation

We undertake to respect the legislative provisions set out in France.

Nouvelle

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